Privacy and cookie statement
1. Who is responsible for your data?
Domino NV is responsible for processing your personal data through this website.
Domino NV (Trappen Domino)Leenstraat 3, 9750 Kruisem (Zingem), BelgiumCompany number BE 0455.025.911 Tel. 09 389 68 68Email for privacy questions: info@trappendomino.beWe handle your data in line with the General Data Protection Regulation (GDPR) and Belgian privacy law. We never sell your data to third parties and do not use it for advertising.
2. Which data do we process, and why?
We only process the data needed to answer your question, carry out your project and keep the website working securely.
| When | Which data | What for | Legal basis (GDPR art. 6) |
|---|---|---|---|
| You fill in the quote or contact form | Name, email, phone, address or municipality of the project, type of product, project description, preferred showroom, attachments you send (plans, photos) | Answering your question, preparing a quote, planning an appointment or a site measurement | Steps at your request before a contract (6.1.b) |
| You email or call us | What you tell us yourself | Answering your question | Steps at your request (6.1.b) or our legitimate interest in replying (6.1.f) |
| You become a customer | Contact, project and invoice details | Performing the contract: measurement, production, installation, warranty, invoicing | Performance of the contract (6.1.b) and legal obligations (6.1.c) |
| You apply for a job by email | CV, cover letter and what you tell us yourself | Assessing your application | Steps at your request (6.1.b); a recruitment pool only with your consent (6.1.a) |
| You submit the form | Technical characteristics of your browser and your IP address, via Cloudflare Turnstile | Stopping spam and abuse of the form | Legitimate interest: a secure website (6.1.f) |
| You visit the website | IP address, time, requested page, browser type, in server logs | Security, troubleshooting, keeping the website working correctly | Legitimate interest (6.1.f) |
| You visit the website | Anonymous visitor statistics via Umami (see point 3) | Understanding which pages visitors find useful | Legitimate interest (6.1.f) |
| You accept in the cookie banner | Recordings of a share of visits via Umami: clicks, scrolling, mouse movements and the page as you see it. What you type in form fields is made unreadable (see point 3) | Seeing where the website is unclear and improving it | Your consent (6.1.a) |
| You consent to maps | Data Google collects when Google Maps loads | Showing where our showrooms are | Your consent (6.1.a) |
If you do not provide the required data in the form, we cannot handle your request. We take no decisions about you based solely on automated processing.
3. Cookies and visitor statistics
This website itself only sets cookies to remember your cookie choice and your language choice. Third-party cookies are only set after you consent in the cookie banner.
Visitor statistics without cookies. We measure website visits with Umami. Umami uses no cookies, does not store your IP address and does not follow you across other websites. We only see totals, such as the number of visits per page, the referring website, the country and the type of device. The Umami server is located in Belgium and is managed by our web developer.
Recordings and heatmaps, only with your consent. If you accept in the cookie banner, Umami can also record your visit: where you click, how far you scroll, your mouse movements and the page as you see it. This shows us where the website is unclear. Only a share of visits is recorded. What you type in form fields is made unreadable before it leaves your device, and Umami uses no cookies for this either. The recordings are not linked to your name, are stored on the same server in Belgium and are deleted after 90 days. If you decline, nothing is recorded.
| Cookie | Set by | What for | Lifetime | Consent needed |
|---|---|---|---|---|
| cookie_consent | Domino NV | Remembers which cookies you accept or decline | 6 months | No, strictly necessary |
| lang | Domino NV | Remembers the language you pick yourself in the language switcher | 1 year | No, functional |
| Google Maps cookies | Showing the map of our showrooms; Google may also use your visit for its own purposes | See Google's cookie policy | Yes |
Cloudflare Turnstile, the spam check on our form, sets no advertising or tracking cookies.
Changing your choice. With the "Cookie settings" link at the bottom of every page you can change your choice or withdraw your consent at any time. Once you decline, no more recordings are made. If you decline the Google Maps cookies, the showroom pages show a link to the directions instead of the map. You can also delete or block cookies in your browser.
4. Who gets to see your data?
Only the Domino NV staff who handle your request or project. We also work with a limited number of service providers (processors). They process your data only on our instructions and are contractually bound to confidentiality.
| Service provider | What they do | Where the data is kept |
|---|---|---|
| Amazon Web Services (AWS) | Hosting of the website, processing and sending of the form, storage of attachments and technical logs | Data centres in the EU |
| Our web developer | Development and technical management of the website, management of the Umami server | Belgium |
| Cloudflare | Spam check on the form (Turnstile) | Global network, also outside the EU |
| Map of the showrooms, only after your consent | Also outside the EU | |
| Microsoft | Receiving and storing emails | Also outside the EU |
We also pass on your data when the law requires us to, for example to the tax authorities.
Transfers outside the EU. AWS, Cloudflare, Google and Microsoft are American companies. Where data ends up outside the European Economic Area, this happens on the basis of the EU-US Data Privacy Framework or the European Commission's standard contractual clauses.
5. How long do we keep your data?
No longer than needed for the purpose we received it for, or as long as the law requires.
| Data | Retention period |
|---|---|
| Attachments uploaded through the form, in the website's storage | 90 days, then deleted automatically |
| Technical logs of the website and the form | 90 days, then deleted automatically |
| Customer, project and invoice data | As long as the warranty runs, and at least the statutory retention period for accounting documents (currently 10 years) |
| Cookie choice | 6 months |
| Language choice | 1 year |
| Recordings and heatmaps (Umami) | 90 days |
| Visitor statistics (Umami) | Contain no personal data |
The attachments you send also end up in our mailbox and our file. There the periods for customer data apply.
6. Security
The website works entirely over an encrypted connection (HTTPS). Form data and attachments are stored encrypted, and only those who need them for their work get access. The form is protected against spam and abuse.
7. Your rights
You have the right to:
- see your data and receive a copy of it;
- have incorrect data corrected;
- have your data erased, unless we are legally required to keep it;
- have the processing restricted;
- receive your data in a common format or have it transferred;
- object to processing based on our legitimate interest;
- withdraw a given consent at any time.
Send your request to info@trappendomino.be. We may ask you to confirm your identity. You will get an answer within one month.
8. Complaints
If you are not happy with how we handle your data, please let us know first. You can also always lodge a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, contact@apd-gba.be, www.dataprotectionauthority.be.
9. Changes
We update this statement when the website or the law changes. The date below shows the latest version.
Last updated: October 2026.